General Terms and Conditions

a) By placing an order you consent to the following conditions, which apply to all goods and services pro­vided by System Biologie AG. These conditions shall also apply to all current and future business relationships
if no further specific agreement is made in respect of them.
b) Any differing terms and conditions imposed by the Purchaser are hereby expressly rejected. Any such terms or conditions shall also be inapplicable if no further rejection is issued upon their presentation to System Biologie AG.
c) Any supplementary agreements, amendments or additions must be made in writing; this clause shall also apply to any amendments or additions to the clause requiring amendments and additions to be made in writing.
d) The languages in which an agreement may be concluded are German and English.

a) Customers are entitled to free shipping for orders to the value of 500 EUR or greater. Orders to a lesser
value will attract a flat-rate shipping charge of 15 EUR for the EU and 20 EUR for the rest of the world.
b) Goods will be despatched within 7-10 working days of the conclusion of a purchase agreement and
will be delivered by DHL.

Even where legally binding delivery dates have been agreed, System Biologie AG shall not be liable for delays to deliveries or services resulting from force majeure or events that make it extremely difficult or impos­sible for System Biologie AG to effect a delivery – e.g. difficulties in procuring materials that arise after the agreement has been concluded, operational disruptions, strike action, lockouts, personnel shortages, lack of available transport, official directives, etc. The Purchaser shall not be entitled to compensation in such
If the delay lasts more than 14 days, either party shall be entitled to cancel the agreement and in such a case, neither party shall be entitled to compensation.

The goods are covered by statutory warranty rights.

Cancellation policy
Right to cancel
You are entitled to cancel this agreement within 14 days without stating a reason. The notice period for cancellation shall be 14 days from the day on which you (or a third party nominated by you who is not the
party transporting the goods) take possession of the goods.
To exercise your right to cancel, you must make an unambiguous declaration (e.g. in a letter sent by post, a fax or an email) to inform us (System Biologie AG, Sihleggstraße 23, CH – 8832 Wollerau, Phone: +41 (0) 44 787 1593, E-Mail: of your decision to cancel this agreement.
You may use the enclosed sample cancellation form, but this is not compulsory.
A cancellation shall be considered valid if you send notification that you are exercising your right to cancel
the agreement within the notice period.
Consequences of cancellation:
If you cancel this agreement, we shall be obliged to refund to you all payments that we have received from you (including delivery costs, but excluding any additional costs arising from your choice of a manner of delivery differing from the most cost-effective standard delivery option offered by us) without delay and
within 14 days at the latest from the day on which notification of your cancellation of this agreement was received. We will use the same method of payment for this refund that you used for the original transac­tion unless we have expressly made other arrangements with you; under no circumstances will compensa­
tory payment be made to you as a result of any such refund. We may decline to provide a refund until the goods have been returned to us or you have provided proof that you have sent the goods back, which­ever is the earlier.
You are obliged to send or hand back the goods to us, System Biologie AG, Sihleggstraße 23, CH – 8832 Wollerau, Phone: +41 (0) 44 787 1593, E-Mail, without de­lay, and in any case within 14 days at the latest from the day on which you notified us of the cancellation of
the agreement. Return of the goods shall be considered valid if you despatch the goods within the notice period of 14 days.
You shall be liable for the immediate cost of returning the goods.
You will only be liable for the costs of any depreciation in the value of the goods if any such depreciation is caused by handling of the goods that was not required to examine their composition, nature or function.

Cancellation Form – (PDF DOWNLOAD)

If you wish to cancel the agreement, please complete and return this form to us.(**)

To:  System Biologie AG, Sihleggstraße 23, CH – 8832 Wollerau, Phone: +41 (0) 44 787 1593,


I/we (*) hereby cancel the agreement I/we (*) have made in respect of the purchase of the following goods (*)/provision of the following services (*):

Ordered on (*)/received on (*)

Reason for cancellation

Name of Purchaser

Address of Purchaser

Signature of Purchaser



(*) delete as applicable.

(**) Please note that we can only accept returned products that have not been opened.

In the event of minor, negligent breaches of these obligations, System Biologie AG’s liability shall be limited to the immediate, average damages that are foreseeable and typical for contracts of this type and appropriate to the nature of the goods.

If the Purchaser does not accept the goods, System Biologie AG shall be entitled, once a further deadline of one week has been set and exceeded, to cancel the agreement and to demand damages for non-performance.

All goods shall remain the property of System Biologie AG until the full purchase price has been paid.

a) Our prices are listed in Swiss francs (CHF). The Purchaser undertakes to pay for the goods upon receipt and within 14 days without deduction of discount. You may use the following payment methods: bank transfer, check or credit card.

b) Even where the Purchaser has made other provisions, System Biologie AG shall be entitled to offset payments against the Purchaser’s older debts first. If interest or fees have been incurred, System Biologie AG shall be entitled to offset the payment against the fees in the first instance, then against the interest, and finally against the principal.

The laws of the Swiss Confederation shall apply where such an agreement is permissible by law.

In the event that individual provisions of the above terms and conditions are void or inapplicable in whole or in part, or are rendered void or inapplicable through amendments to legislation after the agreement is concluded, the validity of the remaining terms and conditions shall be unaffected. To replace any such void or inapplicable provisions, both parties shall agree a valid and applicable provision whose terms most closely correspond to the sense and purpose of the original provision.

Download Terms and Conditions

Download Cancellation Form